Privacy Policy

Effective Date: March 2, 2022

Introduction

Welcome to Inframail LLC.

Inframail LLC or “Inframail” (“us”, “we”, or “our”) operates [https://inframail.com](https://inframail.com/) (hereinafter referred to as the “Service”).

This Privacy Policy governs your visit to [https://inframail.com](https://inframail.com/), and explains how we collect, safeguard, and disclose information resulting from your use of our Service.

We use your data to provide and enhance our Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with this Privacy Policy constitute your agreement with us (“Agreement”).

At Inframail, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By using Inframail’s services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

- Personal Information: When you sign up for our services, we collect personal information such as your name, email address, billing address, and payment details.

- Domain and Email Data: Information related to domains purchased through Inframail and email hosting services, including domain details, email addresses, and usage data.

- Non-Personal Information: We collect non-personal information such as device type, browser type, and usage data for analytics and improvement purposes.

2. How We Use Your Information

The information we collect is used for the following purposes:

- To provide, maintain, and improve our services, including domain registration and email hosting.

- To process payments and fulfill orders.

- To communicate with you regarding your account, service updates, and customer support inquiries.

- To comply with legal obligations and enforce our terms.

3. Refunds and Cancellations

- Domain Purchases: We do not offer refunds for domain purchases after a 48-hour window from the time of purchase. Once the 48-hour period has passed, Inframail is not liable for any issues or changes regarding the domain.

- Email Hosting and Domain Migration: We offer a 30-day money-back guarantee for email hosting and domain migration services. This guarantee does not apply to domain purchases unless canceled within the initial 48-hour window as mentioned above.

4. Non-Compliance with Email Regulations

GDPR Compliance:

Inframail LLC is committed to complying with the General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA). We ensure that your data is handled in accordance with GDPR requirements, and you have the right to access, rectify, or request the deletion of your personal data. We also implement appropriate safeguards to protect your data in line with GDPR obligations.

Inframail requires all customers to comply with email regulations, including maintaining valid email addresses and honoring opt-out requests. We do not support or condone non-compliant email practices.

- Customers must immediately stop sending emails to recipients who request to unsubscribe or opt out.

- Inframail monitors for compliance; however, we are not legally responsible for any non-compliance on the part of customers that we are unaware of.

- Inframail reserves the right to suspend or terminate services for violations of email compliance laws without any prior notice to the customer.

5. Limitation of Liability

- Inframail is not liable for any loss, damage, or legal issues arising from the use of domains or email hosting services once they have been purchased or provisioned.

- We are not responsible for the content, actions, or behavior of our customers while using Inframail services.

- Customers are solely responsible for complying with all applicable laws and regulations when using our services.

6. Third-Party Services

Inframail may use third-party services for payment processing, domain registration, and other related services. These third parties have their own privacy policies, and Inframail is not responsible for their practices.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Right

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact our customer support team.

9. Changes to This Privacy Policy

Inframail reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at support@inframail.io