Acceptable Use Policy

General Information

At Inframail LLC, we are committed to fostering responsible and ethical practices in email hosting and domain management. Our mission is to empower businesses to effectively manage their email communications while maintaining compliance with legal standards, including the CAN-SPAM Act, GDPR, and other relevant regulations.

Maintaining a high standard of email deliverability is a shared responsibility. This policy outlines the expectations for all users of Inframail services to ensure compliance and promote a safe and reliable email hosting environment for all.

Compliance and User Responsibility

Inframail LLC is dedicated to enabling lawful email communications for businesses. While we offer tools and services to support compliance, it is ultimately the responsibility of the user to ensure their email campaigns and domain use meet legal and regulatory standards. This includes, but is not limited to, compliance with anti-spam regulations, privacy laws (such as GDPR), and other applicable local or international laws.

Failure to comply with these standards may result in corrective actions, including warnings, suspension, or termination of accounts. However, our goal is to assist users in improving their practices before resorting to such measures. We encourage open communication and will provide guidance when needed.

Improving Email Practices

If a user’s email behavior does not align with Inframail LLC's standards or violates applicable laws, we will proactively reach out to offer guidance and resources aimed at improving practices. Our approach is collaborative, helping users to enhance the quality of their email campaigns and ensure compliance with legal obligations.

We are committed to helping users resolve issues and improve their practices to avoid penalties or interruptions to their service.

Prohibited Uses

To maintain high standards of deliverability and compliance, Inframail LLC strictly prohibits the following uses of our email services:

- Phishing: Sending fraudulent emails that impersonate another entity to deceive or steal information.

- Illegal Activities: Promoting illegal goods, services, or activities through email.

- Low-Quality Emails: Sending messages that result in excessive bounce rates, spam complaints, or high unsubscribe rates.

- Malicious Content: Distributing malware, viruses, or other harmful code through email.

- Harassment: Using emails to harass, intimidate, or threaten individuals or groups.

- Service Interference: Sending emails that could disrupt, disable, overburden, or otherwise damage Inframail LLC services or other third-party systems.

Prohibited Content

The following types of content are not permitted in any emails or domains managed through Inframail LLC services:

- Illegal goods or services

- Content that violates the CAN-SPAM Act, GDPR, or other legal frameworks

- Pornographic or sexually explicit content

- Escort or prostitution services

- Pharmaceutical products or unregulated health claims

- Gambling services or products

- Multi-level marketing or pyramid schemes

- "Get-rich-quick" opportunities

- Credit repair or debt relief services

- Payday or short-term loan services

- Selling social media engagement (likes, followers, etc.)

- Any content that could harm the reputation or deliverability of Inframail LLC

Appropriate Mailing Lists

Inframail LLC requires users to adhere to best practices when using mailing lists. The following guidelines must be followed when sending emails to unsolicited recipients:

- Include a company name in all email communications.

- Clearly disclose why the recipient is being contacted and provide relevant context for the communication.

- Make the opt-out message clear within your email that is honored as soon as the recipient declares to opt-out.

- Ensure your message provides value and is relevant to the recipient's interests.

- Use the recipient’s company email address (not personal addresses) to send unsolicited business communications.

- Comply with all applicable laws and regulations regarding email communications and marketing.

Monitoring and Enforcement

Inframail LLC actively monitors the use of its services to ensure compliance with this Acceptable Use Policy. If we detect any violations, we reserve the right to take immediate action, including:

- Issuing warnings and providing guidance for corrective action.

- Temporarily suspending or permanently terminating accounts found to be in violation of this policy.

- Cooperating with law enforcement or regulatory authorities when required.

Users are encouraged to report any violations of this policy by contacting [support@inframail.](mailto:support@inframail.com)io

Conclusion

Inframail LLC is committed to maintaining a high standard of service while ensuring that all users comply with applicable laws and regulations. By adhering to these guidelines, users contribute to a healthy email ecosystem, ensuring the success of their email communications and minimizing legal risks.

If you have any questions or need assistance in improving your email practices or ensuring compliance, our support team is available to help.

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